Services - 25/11/2024
Remote Technical Consultation Service Now Available From NSK
With the introduction of a new connected worker platform, leading motion and control specialist NSK has simplified the process of providing technical consultations for customers. The benefits of the new remote service are far-reaching, providing a faster and more efficient pathway to technical solutions for customers old and new. Already available across Europe, plans are in place to roll-out the platform globally in the future.
With the introduction of a new connected worker platform, leading motion and control specialist NSK has simplified the process of providing technical consultations for customers. The benefits of the new remote service are far-reaching, providing a faster and more efficient pathway to technical solutions for customers old and new. Already available across Europe, plans are in place to roll-out the platform globally in the future.
The new service aligns perfectly with the DNA of NSK’s established and successful Asset Improvement Programme (AIP) and will provide end users with improvements to their operational performance through better machine reliability and the sharing of technical knowledge. The aim is for this to result in higher overall productivity and profitability for customers, driving down total cost of ownership and helping companies remain competitive in their markets.
Ordinarily, when providing technical support, an NSK engineer would visit the customer face-to-face to view and discuss any issues they are having. The drawback with this traditional approach, is the amount of time, and cost, required for travelling, meaning there can be a delay in starting the process of identifying the issues and providing solutions for the customer.
To expedite things, NSK has invested in a new service which means there is no need to wait for a physical appointment. This means that customers can reach their end goal more quickly. It also leads to environmental benefits thanks to the elimination of travelling and the associated reduction in CO2 emissions.
So, how does the new service work? The process could not be simpler and involves little more than a smartphone or tablet. In essence it provides a remote yet secure platform for interactive digital instructions/workflows, not dissimilar to a FaceTime call in terms of operation with its two-way audio-video stream. The system features an 11-language interface.
NSK will get the ball rolling by booking a date and time with the customer and sending a link which the latter can use to connect their smartphone or tablet and share any issues or challenges they may be facing. NSK experts are able to zoom in on the affected area, while both NSK and/or the customer can control the cursor and annotate the screen.
Notably, NSK can also create individual ‘rooms’, where customers can log-in to see their documents in complete privacy. NSK stores all data and knowledge in one area on a secure server. No one else has access, providing complete peace-of-mind for customers.
There is no need for any sort of IT rollout and users are able to start a session in under 30 seconds, with up to 20 invited guests on the call. In-call features include adaptive video streaming, screen sharing, PDF and image collaboration, and text-based chat.
The software platform is compatible with iOS and Android operating systems, and is even suitable for use on ATEX-compliant smartphones. Online tutorials are available for new users.
Share